Since TREVEL provides on-demand and scheduled transportation services, this policy governs how rides are “delivered” to users.
Service Fulfillment
- Upon booking confirmation, users receive driver and vehicle details.
- Real-time tracking is provided through the app or web interface.
- Pickup and drop-off are as per user-provided locations.
Service Timelines
We use your data to:
- For on-demand bookings, average wait time depends on fleet availability.
- For scheduled rides, vehicle and driver details are shared prior to ride start time.
- Send transactional and promotional updates (you may opt out anytime).
Service Delays
TREVEL is not liable for delays caused by traffic, weather, route diversions, or force majeure events. However, every reasonable effort will be made to ensure punctuality.
Contact for Service Issues
For delivery-related issues (ride delays, driver changes, etc.), users may contact :